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Just Say No to Direct TV
I was never a big fan of Comcast. I always thought they charged too much and that there customer service was terrible. I thought I would go the other way and get Direct TV. All I can say is what a mistake.
I made the switch in April and everything was fine until about July. I know, 5 months isn't that long. But I lost one channel and called to see what could be done to fix it. The technical support people walked me through the steps and when we were done I had no channels.
I called back and the new technical support person said the steps were incomplete and tried something else. Didn't work. So, I went from more than 300 channels, missing one to none.
This was after the original technician said I shouldn't bother installing the dish because of a tree. Direct TV sent out another guy and he said the other guy didn't know what he was talking about.
So, I called back and asked when they were coming to fix it. Fixing doesn't take priority over new installations so they said it would be something like 10 days before they could get to my place. I said no. Just cancel it.
I received my final bill and a credit that would take care of the early cancellation fee. Paid it on time.
3 weeks later I received a phone call from a collection agency asking for the money I owned them -- another 30 dollars. I said I have no idea what you are talking about, when I receive a bill I'll look into it. Two days later the bill came with a due date of Sept. 30. So, they were trying to collect before sending the bill.
I called, complained and because I canceled, I have to pay another 30 dollars. Okay, whatever just to get it done. So I drop the check off in the mail this morning.
Right after doing that I emailed them saying don't call me again your money is in the mail.
The response -- you owe us another 100 dollars for early termination. Now I'm waiting on the reply to I'm not paying any more.
My point in all this is: Do Not Get Direct TV. Their customer service is terrible with not one person knowing what the other has already done. You'd think they'd mark it in a file. But nope. The actual TV service was worth the price, dealing with the people isn't.
Maybe Verizon will bring FIOS to my neighborhood. Not likely, but I can hope.
I made the switch in April and everything was fine until about July. I know, 5 months isn't that long. But I lost one channel and called to see what could be done to fix it. The technical support people walked me through the steps and when we were done I had no channels.
I called back and the new technical support person said the steps were incomplete and tried something else. Didn't work. So, I went from more than 300 channels, missing one to none.
This was after the original technician said I shouldn't bother installing the dish because of a tree. Direct TV sent out another guy and he said the other guy didn't know what he was talking about.
So, I called back and asked when they were coming to fix it. Fixing doesn't take priority over new installations so they said it would be something like 10 days before they could get to my place. I said no. Just cancel it.
I received my final bill and a credit that would take care of the early cancellation fee. Paid it on time.
3 weeks later I received a phone call from a collection agency asking for the money I owned them -- another 30 dollars. I said I have no idea what you are talking about, when I receive a bill I'll look into it. Two days later the bill came with a due date of Sept. 30. So, they were trying to collect before sending the bill.
I called, complained and because I canceled, I have to pay another 30 dollars. Okay, whatever just to get it done. So I drop the check off in the mail this morning.
Right after doing that I emailed them saying don't call me again your money is in the mail.
The response -- you owe us another 100 dollars for early termination. Now I'm waiting on the reply to I'm not paying any more.
My point in all this is: Do Not Get Direct TV. Their customer service is terrible with not one person knowing what the other has already done. You'd think they'd mark it in a file. But nope. The actual TV service was worth the price, dealing with the people isn't.
Maybe Verizon will bring FIOS to my neighborhood. Not likely, but I can hope.
posted by Justin Is at
11:31 AM
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